The lifeboat

STEAMCATPUNX 3

RETURN

1. Receipt of the order

In case of discrepancy of the order with the goods, the customer has the right to substitute delivery or to cancel the purchase contract. On the day of receipt of the order, the customer should check the order in the presence of the supplier. In the case of a finding of a defect in the delivered goods, it is necessary to write down the defect report in the presence of the supplier and to return the goods to ZIMZONOWICZ immediately. Please send the information about the return by e-mail before returning any items!

2. Returns and Cancellation

The customer (consumer) has the right to cancel this contract within fourteen days from the moment of receipt of the order without giving any reason. The customer must return the written RETURN FORM along with the undamaged goods and the receipt of payment (the invoice) to the registered office: Lukasz Samsonowicz , An der Sporthalle 4, 14476 Potsdam, Germany. The return is only possible if the goods were undamaged by the customer. The return costs are paid by the customer.

If you withdraw from the contract of sale, we shall reimburse you for any payments we have received from you (in accordance with the invoice issued) immediately and no later than fourteen days from the date on which we received notice of your cancellation of this agreement is. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We can refuse the repayment until we get the goods back. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

3. Exceptions

Excluded from the right of withdrawal are: supply contracts for goods which ZIMZONOWICZ has made individually for the customer and which are tailored to the personal needs of the customer. Particularly affected here are products that contain content that the customer has created himself, for example: original images on individual order. Special orders "made to order" taking into account the customer guidelines are not refundable and are not exchangeable.

RECLAMATION

1. If the customer (consumer) can prove shortcomings in the delivered goods, ZIMZONOWICZ will take care of the rectification of the defects or replacement delivery within a reasonable period of time. If the replacement or remedy of defects is not possible, the customer has the right to cancel the purchase or reduce the purchase price.

2. The warranty period is two years from the delivery of the goods. If the customer is an entrepreneur, the limitation period is one year.

3. The complaint should be made by means of a declaration describing the defects of the goods. The customer must send the written declaration of defects together with the goods and the proof of payment (the invoice) to the gallery. Also, any accessories must be returned.

4. The gallery considers the complaint and gives the answer in writing by mail or by electronic means (e-mail) immediately or within 14 days from the moment of receipt of the complaint.

5. If The Gallery accepts the complaint, the corrected invoice will be issued and sent to the customer. After the return of the signed corrected invoice from the customer, the customer will be refunded the purchase price or offered a replacement. The customer will be refunded the amount stated in the invoice. The gallery pays the transport costs of the complaint goods for both sides.

6. Please note that the colors you see on your screen may differ slightly from the actual colors! Such deviations do not justify a complaint.